How to Submit a Claim

Unsure on what to include with your claim? Follow these directions to ensure your reimbursement is issued without any problems!

1. Visit our website and download the claim form that is right for you. There are 5 different claim forms so be sure you have selected the right one.
   • Pay-As-You-Go plans
   • Pay-As-You-Go Plan Claim Form – (Manual PDF Version) – Download, print and complete by hand in pen
   • For Atlantic Canada customers – Pay-As-You-Go Plan Claim Form – (Spreadsheet Version) – Complete, Save and Print
   • For ON customers – Pay-As-You-Go Plan Claim Form – (Spreadsheet Version) – Complete, Save and Print
   • For all other customers – Pay-As-You-Go Plan Claim Form – (Spreadsheet Version) – Complete, Save and Print
   • Prepaid plans
   • Prepaid Plan Claim Form
2. Fill out the claim form either on your computer or by hand.
3. Scan the claim form
4. Scan all the receipts that you are claiming. We do not need credit card slips, only the official detailed receipts from the provider.
5. If your company is a Pay-As-You-Go client and you pay by cheque, we can accept a cheque image for payment with your claim submission. You can also sign up for Pre-Authorized Debit (we withdraw funds from your bank account directly when a claim is made), pay by Interac eTransfer (there are limits imposed by banks, so please check before sending and please contact us for specific directions on sending an Interac eTransfer to us), or Credit Card (full details here). For Pay-As-You-Go clients, we require payment from the business in full before the adjudication process can begin. If your company is a Prepaid client, skip to Step 6. If you are unsure, please contact our office.
6. Go to our Submit Claim page.
7. Click on the e-Courier.ca link
8. Fill out the requested information or sign in.
9. Hit submit!

Once we have opened the claim over email or in e-Courier, you will receive a notification. Once your claim email or your e-Courier package has been opened, your claim will be placed into a queue to await adjudication. We adjudicate claims in the order they are received. During the adjudication process, we will determine whether your receipts are sufficient and whether the expenses are eligible. Once the claim has been adjudicated and processed, we will initiate the deposit of your payment. It generally takes between 1 to 6 business days from the date a claim is downloaded by our team, to the date of adjudication. Once a claim has been adjudicated and processed, a reimbursement for the eligible expenses on the claim will be issued. If set up for Direct Deposit, the reimbursement will be deposited into the Employee’s personal bank account within 4 business days of the date the claim was processed, otherwise the reimbursement will be issued by cheque and will be mailed to the Employee. During our busy season (from December to February) this process may take longer due to the large volume of claims we receive during that time.